Terms of Service

Ontrack Moving® Terms of Service

Effective date: May 29, 2026

These Terms of Service ("Terms") govern your access to and use of the Ontrack Moving® website, including the AI Moving Estimator and any forms, tools, and content we make available (together, the "Site"). "Ontrack Moving," "Ontrack," "we," "us," and "our" refer to Ontrack Moving LLC. By using the Site, you agree to these Terms. If you do not agree, please do not use the Site.

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1) Acceptance of These Terms

By accessing the Site, submitting a form, or uploading content, you confirm that you are at least 18 years old and that you accept these Terms and our Privacy Policy. Where the Site asks you to check a box to agree, checking that box and submitting the form records your acceptance of these Terms.

2) Use of the Site

You agree to use the Site only for lawful purposes and not to interfere with its operation, attempt to gain unauthorized access, upload malicious code, or use automated tools to scrape or overload the Site. We may suspend or limit access to the Site at any time.

3) AI Moving Estimator

The AI Moving Estimator lets you upload photos or a walkthrough video so we can prepare a draft inventory. You understand and agree that:

• Your uploaded photos and video are processed by an automated system, including AI services provided by third party technology providers, to identify visible items. This processing produces a first draft only.
• The AI draft inventory is provided on an "as is" basis. We do not warrant that it is accurate, complete, or free of errors. An Ontrack Moving® estimator reviews the draft before any quote is prepared.
• The estimate is preliminary and informational. It is not a binding quote, an offer, or a contract for moving services.
• You confirm that you have the right to record and share the photos and video you upload, and that doing so does not violate the rights of any other person. Please avoid filming other people where possible.

4) Estimates, Pricing, and Liability for Belongings

Any estimate provided through the Site is preliminary. Final charges will be based on actual labor time, materials used, access conditions, scope changes, waiting time, and any additional services requested or required to complete the move.

Moves are subject to standard $0.60 per pound per article cargo liability, which is the federal FMCSA minimum. Additional valuation protection is available for purchase but is not included by default. The Ontrack Moving® $10,000,000 Combined Protection Tower covers building and premises liability. It does not cover the replacement value of your individual belongings, which are subject to the $0.60 per pound per article cargo liability described above.

5) Communications Consent

By providing your phone number through the Site and agreeing to these Terms, you consent to receive calls and text messages from Ontrack Moving® and parties working on our behalf about your estimate, your move, and related services, including messages sent using an automatic telephone dialing system or prerecorded or artificial voice. Consent is not a condition of purchasing any service. Message and data rates may apply. Message frequency may vary. You may opt out of text messages at any time by replying STOP, and you may ask to stop calls by telling us during any call. For help, reply HELP or contact us using the details below.

6) SMS/Text Messaging Terms

Ontrack Moving® may send SMS/MMS text messages to customers and prospective customers who provide their mobile number and consent to receive text messages. Messages may include moving quote follow-ups, estimate links, e-signature links, booking confirmations, deposit/payment notices, arrival-window reminders, move-day reminders, crew/dispatch updates, and customer-care communications related to an active quote or move.

Message frequency varies depending on your interaction with Ontrack Moving®, the status of your quote or move, and the services requested.

Message and data rates may apply.

Consent to receive text messages is not a condition of purchase.

You can opt out of text messages at any time by replying STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, OPTOUT, or REVOKE. After opting out, you may receive a confirmation message stating that you have been unsubscribed. You will not receive further text messages from that number unless you opt in again.

For help, reply HELP or INFO, call (888) 914-8787, or visit https://www.ontrackmoving.com.

SMS consent and mobile phone numbers will not be shared, sold, rented, or disclosed to third parties or affiliates for their marketing or promotional purposes. Mobile information is used only to provide Ontrack Moving® communications related to quote requests, estimates, bookings, scheduling, payment/deposit notices, dispatch updates, reminders, and customer-care support.

For more information about how we collect, use, and protect information, please review our Privacy Policy.

7) Your Content and Uploads

You retain ownership of the photos, video, and other content you upload ("Your Content"). You grant Ontrack Moving® a limited, non-exclusive license to store, process, and use Your Content for the purpose of preparing your estimate, performing services you request, improving the accuracy of our own estimating tools, and as otherwise described in our Privacy Policy. You represent that Your Content does not infringe the rights of others and does not contain unlawful material.

8) Intellectual Property

The Site, including its text, graphics, logos, and the Ontrack Moving® name and marks, is owned by or licensed to Ontrack Moving and is protected by intellectual property laws. You may not copy, reproduce, or create derivative works from the Site without our written permission, except for personal, non-commercial use.

9) Third-Party Services

The Site relies on third party providers for hosting, storage, AI processing, customer relationship management, mapping, and bot protection. Your use of features powered by these providers may also be subject to their terms and privacy policies. We are not responsible for the practices of third party services.

10) Disclaimers

The Site and all content, tools, and estimates are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law. We do not warrant that the Site will be uninterrupted, error free, or secure, or that any estimate or AI output will be accurate or complete. This section does not limit any rights you have under your written moving services agreement or under applicable law.

11) Limitation of Liability

To the fullest extent permitted by law, Ontrack Moving® and its owners, employees, and service providers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or data, arising out of or relating to your use of the Site or any estimate or AI output. To the fullest extent permitted by law, our total liability arising out of or relating to the Site is limited to one hundred dollars ($100). This section does not apply to liability arising under a signed moving services agreement, which is governed by that agreement and applicable transportation law, and does not limit liability that cannot be limited under applicable law.

12) Indemnification

You agree to indemnify and hold harmless Ontrack Moving® and its owners, employees, and service providers from claims, damages, and expenses arising out of your violation of these Terms or your uploading of content that infringes the rights of others or violates the law, to the extent permitted by applicable law.

13) Dispute Resolution, Arbitration, and Class Action Waiver

Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court and to have a jury trial.

Except as set out below, you and Ontrack Moving® agree that any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Site will be resolved by binding arbitration administered by a recognized arbitration provider such as JAMS or the American Arbitration Association, under its applicable consumer arbitration rules, rather than in court. The arbitration will take place in or near Alameda County, California, or at your option by telephone or video where the rules allow. Judgment on the award may be entered in any court with jurisdiction.

Class action waiver. You and Ontrack Moving® agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person's claims or preside over any form of a representative or class proceeding.

Exceptions. Either party may bring an individual claim in small claims court, and either party may seek injunctive relief in court to protect intellectual property or stop unauthorized access. Nothing in this section prevents you from filing a complaint with a government agency.

Your right to opt out. You may opt out of this arbitration and class action waiver section by sending written notice within 30 days of first accepting these Terms to feedback at ontrackmoving dot com with the subject line "Arbitration Opt-Out," including your name and the phone number or email you used. If you opt out, the rest of these Terms still apply.

14) Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict of laws rules. Subject to the arbitration section above, you agree that any matter not subject to arbitration will be brought in the state or federal courts located in Alameda County, California, and you consent to their jurisdiction.

15) Changes to These Terms

We may update these Terms from time to time. We will post the updated version on this page and update the effective date above. Your continued use of the Site after changes take effect means you accept the updated Terms.

16) Severability

If any part of these Terms is found to be unenforceable, the rest of the Terms will remain in effect, and the unenforceable part will be limited or removed to the smallest degree necessary.

17) Contact Us