Ontrack Moving® SMS Text Messaging Program
Effective date: July 4, 2026
This page describes the Ontrack Moving text messaging program, how customers give consent to receive text messages, and how to stop receiving them. It supplements our Terms of Service and Privacy Policy.
Program Details
How Customers Opt In
Customers opt in to text messages through a separate, optional checkbox on our website forms at ontrackmoving.com/quote, ontrackmoving.com/contact, ontrackmoving.com/ai-moving-estimator, and ontrackmoving.com/ai-assisted-moving-quote. The checkbox is unchecked by default and is labeled "Text me updates about my move (optional)." It is separate from any Terms of Use or Privacy Policy agreement. It is not required to submit any form or to receive a quote, and every form can be completed and submitted whether or not the box is checked. The phone number is used to prepare and deliver the quote and to call the customer. Text messages are sent only to customers who check the optional SMS box themselves. Consent to receive text messages is never a condition of any purchase or service.
The Exact Consent Disclosure Shown at the Optional Checkbox
On the quote form, the AI Moving Estimator, and the AI-assisted quote form, the disclosure reads:
Text me updates about my move (optional). I agree to receive informational text messages from Ontrack Moving® about my move, including quote follow-up, scheduling, and crew ETA, at the phone number provided. Consent is not a condition of any purchase or service. Message and data rates may apply. Message frequency varies. Reply HELP for help, STOP to cancel. See our Privacy Policy and Terms.
On the contact form, where the enquiry may not yet concern a booked move, the disclosure reads:
Text me updates about my move (optional). I agree to receive informational text messages from Ontrack Moving® about my request, including quote follow-up and scheduling, at the phone number provided. Consent is not a condition of any purchase or service. Message and data rates may apply. Message frequency varies. Reply HELP for help, STOP to cancel. See our Privacy Policy and Terms.
Screenshot of the contact step of the quote form, showing the optional SMS consent checkbox (unchecked by default) below the contact fields. The form submits with or without this box checked:
How to Opt Out or Get Help
You can opt out of text messages at any time by replying STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT) to any message. After opting out you may receive a single confirmation message, and you will not receive further texts unless you opt in again. You may also opt out by calling (888) 914-8787 or emailing [email protected].
For help, reply HELP or INFO to any message, call (888) 914-8787, or email [email protected].
Privacy
SMS consent and mobile phone numbers will not be shared, sold, rented, or disclosed to third parties or affiliates for their marketing or promotional purposes. Mobile information is used only to provide Ontrack Moving® communications related to quote requests, estimates, bookings, scheduling, payment and deposit notices, dispatch updates, reminders, and customer-care support. For details, see our Privacy Policy and the SMS/Text Messaging Terms section of our Terms of Service.