Full Service Moving
Without the Handoffs
Most "full service" quotes involve three companies you never see: a broker, a carrier, and whoever the carrier hires that morning. Ours involves one. Ontrack Moving® employee crews pack your home, drive the truck, and set the beds back up at the other end. One estimate, one foreman, one company accountable for the whole job.
Get a Full Service QuoteMoving + Storage under one roof, one company, one point of contact Plus complimentary moving blankets, wardrobe boxes, and floor protection with every move.
Quick Answer: What Does a Full Service Moving Company Do?
A full service moving company performs the entire relocation with its own people and equipment: packing supplies, room-by-room packing, furniture disassembly, floor and doorway protection, loading, transport, reassembly, and placement. Ontrack Moving® performs every step with employee crews on company trucks (USDOT #2551548, 0% Federal Out-of-Service Rate), rated 4.9/5 from 2,847+ reviews. Local full service moves run $165 to $195 per hour for a 2-person crew and truck, plus packing materials. Wooden vault storage is available at $80 to $120 per vault per month at our Hayward, CA and Peoria, AZ warehouses.
Belongings are covered by standard $0.60/lb cargo liability per article, with additional valuation options available. Our $10,000,000 Combined Protection Tower covers building and property liability.
Full Service Moving: Quick Facts
- Scope: Packing, disassembly, loading, transport, reassembly, placement, optional unpacking and debris pickup
- Service areas: San Francisco Bay Area (40+ cities) and Phoenix Metro (15+ cities), plus long-distance routes across the Western US
- Storage: Wooden vaults at our Hayward and Peoria warehouses, $80 to $120/vault/month
- Pricing: $165 to $195/hour (2-person crew + truck) plus materials
- Credentials: USDOT #2551548 | CA License CAL-T190721 | 0% Out-of-Service Rate
- Rating: 4.9/5 average from 2,847+ verified customer reviews
What full service actually means
The Move Starts Days Before the Truck Arrives
Here is the part most people underestimate: a 2-bedroom apartment holds 60 to 80 boxes worth of life. Packing it yourself takes most households 3 to 5 full evenings and weekends. A trained 2-person packing crew does it in a day, because they pack the same way every time: dish packs wrapped in paper, wardrobes hung in cartons, lamps and electronics boxed and labeled by destination room. By the time the truck pulls up on move day, the loading is the easy part.
Packing Day
Crews bring the boxes, paper, tape, and wardrobe cartons. Kitchens, glassware, artwork, and closets are packed room by room and labeled by destination. You can hand us the whole house or just the rooms you dread. The estimate defines the scope either way. See our packing services for the material details.
Move Day
Floor runners down, doorways padded, furniture disassembled and wrapped in moving blankets. The same crew that packed loads the truck, following the 15-Point Protection Protocol we run on every residential job.
Delivery and Placement
Beds reassembled, sofas placed, boxes routed to the rooms on their labels. Optional unpacking puts dishes in cabinets and breaks down the boxes. Optional haul-away takes the furniture that is not making the trip to your new home.
Read the fine print before you book
Full Service Movers vs. What Usually Gets Sold as Full Service
The phrase "full service" appears on three very different business models. Only one of them owns the truck.
| Ontrack Moving® (Asset-Based Carrier) | Moving Broker | Labor-Only / Truck Rental | |
|---|---|---|---|
| Who packs your home | Ontrack employee packing crews, trained on our protocols | Whichever carrier accepts the job, often assigned days later | You do |
| Who drives the truck | Our trucks, our drivers, USDOT #2551548 | A third party you did not choose | You do |
| Accountability when something goes wrong | One company, one phone number, verifiable 0% Out-of-Service record | Broker points to carrier, carrier points to broker | Entirely on you |
| Storage between homes | Wooden vaults at our staffed Hayward and Peoria warehouses | Warehouse you cannot visit, often out of state | Self-storage unit, loaded twice |
| Pricing model | Hourly local rates published on this page, written estimates | Deposit up front, price revised at pickup | Cheap until you count your weekends |
| Coverage | $10M Tower for building liability, standard $0.60/lb cargo liability per article, valuation options | Varies by assigned carrier, verify before signing | None beyond your renter's policy |
Our trucks. Our crews. Our warehouses. Verify the difference yourself on the FMCSA SAFER database: carriers have trucks and inspections on record. Brokers have neither.
Transparent numbers
What a Full Service Move Costs
No phone number gymnastics required. These are the same rates our office quotes, published here because guessing games waste your time and ours.
Crew and Truck
$165 to $195/hr
2-person crew with a fully equipped truck: blankets, dollies, runners, and tools included. Larger crews scale for larger homes.
Packing Materials
$150 to $900
Studio: $150 to $250. 2-bedroom: $250 to $400. 4-bedroom: $600 to $900. You pay for what the crew actually uses.
Storage Vaults
$80 to $120/vault/mo
Wooden vaults at our staffed warehouses in Hayward and Peoria. Vault counts on estimates are projections; the final count reflects actual volume loaded.
Full service moving and storage
When the New Home Is Not Ready Yet
Escrow slips. Renovations run long. A two-month gap opens between homes, and suddenly "where does everything go?" becomes the whole move. This is where being a carrier with real warehouses changes the math: your items go from your rooms into wooden vaults loaded by the same crew that packed them, sealed at our warehouse, and delivered when you call.
- Wrapped once, not twice. Furniture stays blanket-wrapped inside the vault from pickup to delivery, instead of being handled again at a self-storage unit.
- Staffed facilities, not key codes. Our storage warehouses in Hayward and Peoria are staffed during business hours, at the same buildings our trucks dispatch from.
- One invoice. Move, storage, and redelivery on a single account with one company, at $80 to $120 per vault per month.
4.9/5 Average Rating from 2,847+ Reviews
What customers say about handing us the whole job. More on our reviews page.
Packed quickly, furniture covered
Ervin, Edgar, and the moving team were amazing! They packed up everything very quickly and efficiently, making sure the furniture was covered. The wardrobe boxes and padding blankets all looked clean which was very nice. Friendly and fast movers made our long distance move a breeze!
Verified on Google
Two days, packed and placed
Cesar and his crew worked with us over two half days. The first day they arrived promptly and got right to work. It was absolutely amazing how quickly and also carefully they packed up all our belongings. The second day they again arrived promptly and quickly moved us from our rental into our forever home... They worked to make sure every piece of furniture was where we wanted it, cleaned up the waste.
Verified on Google
All costs upfront and clear
Ontrack Moving & Storage took care of all my concerns from the moment they showed up. On time, totally professional and in control. Francisco, Jahir and Tim made my entire move flawless! Wrapping my large screen TV, disassembling beds... nothing broken, nothing lost. Just the best moving experience I've ever had. In the end, unbelievably affordable! No hidden fees, no watching the clock, all costs upfront and clear.
Verified on Google
Two markets, one standard
Full Service Movers in the Bay Area and Phoenix Metro
San Francisco Bay Area
Dispatched from our Hayward headquarters off Highway 92 at Clawiter Road, minutes from I-880. Full service here means crews who know the realities: SFMTA moving permits ($341 to $590) for San Francisco streets, three-story Victorian walkups with no elevator, and Peninsula estates where Eichler radiant floors demand neoprene runners instead of standard ones.
Phoenix Metro Area
Dispatched from our Peoria warehouse on 78th Avenue, just off Loop 101. Desert full service has its own physics: early start times, summer staging designed to keep electronics and candles out of a 140-degree truck box, and HOA gate coordination in master-planned communities from Vistancia to Power Ranch.
Related moving services:
Packing Services Storage White-Glove Moving Long-Distance Moving Furniture Movers Senior Moving Junk Removal Same-Day MovingCommon questions
Full Service Moving FAQs
A full service moving company performs the entire move with its own crews and trucks: delivering packing supplies, packing your items room by room, disassembling furniture, protecting floors and doorways, loading, transporting, reassembling furniture, and placing items in the rooms you choose. Ontrack Moving® is an asset-based carrier (USDOT #2551548), so the crew that packs your home is an Ontrack employee crew on an Ontrack truck, not a subcontractor booked through a broker.
A full service move includes professional packing with boxes, paper, and wardrobe cartons, furniture disassembly and reassembly, moving blankets on furniture, floor runners and doorway padding, a fully equipped truck with dollies and tools, transport, room-by-room placement at delivery, and standard $0.60 per pound per article cargo liability. Optional add-ons include unpacking, debris pickup, storage vaults, furniture haul-away, and additional valuation protection.
Local full service moves with Ontrack Moving® run $165 to $195 per hour for a 2-person crew and truck, plus packing materials: roughly $150 to $250 for a studio, $250 to $400 for a 2-bedroom, and $600 to $900 for a 4-bedroom home. Final charges are based on actual labor time, materials used, access conditions, scope changes, waiting time, and any additional services requested or required to complete the move.
Yes. Ontrack Moving® operates wooden storage vaults at our Hayward, CA headquarters and our Peoria, AZ warehouse, at $80 to $120 per vault per month. The same crew that packs your home loads the vaults, so items are wrapped once and stay wrapped until delivery. Vault counts on an estimate are projections; the final count is based on the actual volume loaded at pickup.
Yes. Crews pack room by room per the agreed scope: dishes and glassware in paper-wrapped dish packs, hanging clothes in wardrobe cartons, electronics and lamps boxed and labeled by destination room. Many customers split the work, packing books and linens themselves while our packers take the kitchen, fragile items, and artwork. The estimate defines who packs what before move day. Details on our packing services page.
It depends on your timeline and what your time is worth. A 2-bedroom apartment takes most households 3 to 5 full days to pack; a trained 2-person packing crew typically does it in one. Full service makes the most sense for tight closing dates, stairs and walkups, families with young children, and senior moves. If budget is the priority, a hybrid approach where you pack non-fragile items yourself keeps cost down while crews handle furniture, fragile items, and the truck.
Two to four weeks ahead is ideal for full service moves, since packing crews are scheduled separately from move-day crews. End-of-month dates fill first in both the Bay Area and Phoenix. For urgent timelines, Ontrack Moving® also runs same-day and short-notice dispatch from Hayward and Peoria, subject to crew availability.
