Asset-Based Carrier Since 2010
Residential Movers Who Move Your Life,
Not Just Your Boxes.
Residential movers serving California and Arizona for local and long-distance moves. We specialize in the homes other movers avoid: hillside estates, high-rise buildings, and custom homes with strict HOA requirements. Our trucks. Our crews. Your move done right.
Moving + Storage under one roof, one company, one point of contact Plus complimentary moving blankets, wardrobe boxes, and floor protection with every move.
Who handles residential moving in California and Arizona?
As of June 2026, Ontrack Moving® handles residential moving across California and Arizona as an asset-based carrier that owns its trucks, USDOT #2551548, with a 0% Federal Out-of-Service Rate and a 4.9/5 rating from 2,847 verified reviews. Local residential moves start at $165 per hour for two movers and a truck, while long-distance moves are quoted by survey; distance, access, and season affect the final rate. Every move carries a $10,000,000 Combined Protection Tower for building and property liability, with standard $0.60/lb cargo liability per article. Crews wrap furniture, pad floors and door frames, and reassemble what they disassemble, from studio apartments to five-bedroom homes.
Asset-based carrier vs moving broker: what is the difference?
Ontrack Moving® is an asset-based carrier, which means we move you on our own USDOT #2551548 trucks with our own crews, while a broker sells your job to a third-party carrier you have not vetted. The difference shows up in accountability, federal safety record, and liability.
| Ontrack Moving® (Asset-Based Carrier) | Moving Broker | |
|---|---|---|
| Who shows up | Our own trucks (USDOT #2551548) and direct-employee crews | A third-party carrier the broker assigns, often unknown until move day |
| Accountability | One company from estimate to delivery | The broker hands off; no carrier of record until your job is sold |
| Federal safety record | 0% Federal Out-of-Service Rate under FMCSA inspection | Varies by whichever carrier is assigned |
| Liability | $10,000,000 building liability and standard $0.60/lb cargo liability per article | Depends on the assigned carrier coverage |
| Reviews | 4.9/5 from 2,847 verified reviews | Reviews are for the broker, not the crew that moves you |
Residential Moving: Quick Facts
- Service Types: Home moving, apartment moving, senior relocations, local, long-distance, and interstate
- Service Areas: California (40+ cities) and Arizona (15+ cities) with interstate service between both states
- What's Included: Furniture protection, disassembly/reassembly, floor runners, basic liability coverage
- Pricing: Contact us for an estimate; flat rates available for long distance
- Credentials: USDOT #2551548 | CA License CAL-T190721 | A+ BBB
- Rating: 4.9/5 average from 2,847 verified reviews
What is included in a residential move with Ontrack?
The architectural challenge
We Know Your Home Before We Arrive
Not all residential movers plan for the home itself. A winding Victorian staircase is a completely different job than a 4,000 sq ft stucco estate. We do not send the same plan to both. We train for each.
The Bay: Narrow Halls, Steep Hills, Permit-Only Parking
We move a sleeper sofa up a winding staircase without touching a wall. Our crews navigate steep driveways where a standard dolly rolls backward, tight turns in narrow row houses, and third-floor walkups every week. This is not a learning curve for us. It is Tuesday.
- Victorian staircases: Furniture sliders, banister pads, and angled carry techniques for narrow halls
- Oakland Hills grades: Wheel-lock dollies and shuttle vans for driveways too steep for a 26-ft truck
- SFMTA parking permits: We handle the $341+ permit process so our truck is at your door, not circling the block
- High-rise logistics: Freight elevator reservations, loading dock scheduling, and COI delivery for San Francisco high-rises and SoMa complexes. Our apartment and high-rise move checklist walks through the building paperwork.
The Valley: Saltillo Tile, Stucco Entries, Strict HOA Windows
We protect Spanish Saltillo tile with Masonite boards and line every stucco archway with padded corner guards before a single piece of furniture moves through. Arizona homes bring a different set of obstacles: strict HOA move-in windows (our HOA move clearance guide covers the paperwork), gated community access protocols, and desert heat that warps wood and melts candles inside a parked truck.
- Tile and stucco armor: Masonite boards for Saltillo tile, padded guards on every stucco corner and archway
- COI turnaround: We provide COIs to your HOA or property manager within hours, not days. SoMa high-rise or Downtown Phoenix tower, same speed.
- Heat protocols: Early-morning starts, electronics loaded last and unloaded first, heat-sensitive items never left on the truck
- Gated communities: DC Ranch, Silverleaf, Arcadia. Our Phoenix residential movers handle the access paperwork and gate codes in advance
The armor protocol
We Protect What We Walk On
As residential movers, we treat your floors like our own. Before a single box crosses your threshold, our crews lay down heavy-duty protection and pad every surface the furniture will touch. This is not optional. It is step one on every job.
Neoprene Runners for Hardwood
Not the thin paper that rips on the first trip. Heavy-duty Neoprene runners laid from the truck to every room. Masonite boards for marble foyers and Saltillo tile entryways.
Door Jamb and Banister Protection
Padded corner guards on every doorway. Banister wraps on every staircase. Our crews are trained to carry wide, not scrape, because one gouge in a doorframe costs more than the extra 30 seconds it takes to angle correctly.
Kids' Rooms Set Up First
Moving is hardest on the little ones. We reassemble beds and cribs first so your kids have a safe, familiar space while we finish the rest of the house. Families tell us this one detail changes the entire day. Our guide to moving with children covers how to prepare them for the day, and our guide to moving with pets covers the four-legged family members.
Every Piece Wrapped, No Exceptions
Thick pad wrapping on all furniture. Shrink wrap on upholstery. Our 2,847+ reviews consistently mention the same thing: "careful handling." That is not an accident. It is a system.
Our Trucks • Our Crew • Our Name on the Line
You Hired Movers,
Not a Call Center.
When you book Ontrack, you get our trucks, our crew, and our name on the line. No brokers. No random subcontractors showing up on moving day. Just the team that has done this 25,000+ times.
Get Your Moving EstimateCompare your options
How does Ontrack compare to other residential movers?
The difference is in the details. Here is what you actually get.
| Ontrack Moving | Generic Movers | |
|---|---|---|
| Floor Protection | Masonite boards for marble and Saltillo tile. Neoprene runners from truck to every room. | Thin paper that rips on the first trip, or nothing at all |
| SF Logistics | We handle $341+ SFMTA parking permits, freight elevator reservations, and loading dock scheduling | "You figure it out. We just show up with a truck." |
| Setup Order | Cribs and beds assembled first so kids have a safe, familiar space immediately | Random order. Ends with a pile of screws and an Allen wrench. |
| Crew | Uniformed, vetted & supervised employees. Our trucks, our people. | Temporary crews hired that morning. Different crew every time. |
| COI for Your Building | Provided to your property manager within hours. SoMa high-rise or Downtown Phoenix HOA, same speed. | "We will get that to you eventually" |
| Doorway Protection | Padded jamb guards and banister wraps on every surface | A blanket draped over the railing, maybe |
| General Liability | $10M Combined Protection Tower for building and property damage. $0.60/lb standard item liability. | Minimum coverage or none at all |
| Accountability | USDOT #2551548, verifiable safety record, A+ BBB | No license number on the website. No reviews you can verify. |
Your home is your largest investment. The precision of the crew you hire should match the value of what they are carrying.
Proprietary asset-protection framework
The Ontrack Signature 15-Point Protocol
Our proprietary asset-protection framework, standard on every move.
1. Triple-Point Floor Shielding
Neoprene runners, adhesive film, and masonite "power paths" for hardwoods and marble.
2. Architectural Door Jam Armor
High-impact foam bumpers locked onto every entry/exit frame.
3. Custom Railing Soft-Wrap
Tension-wrapped padding for all woodwork and glass railings.
4. Threshold Plate Deployment
Heavy-duty ramps to bridge door sills and neutralize vibration.
5. Wall-Guard Perimeter
Padding of "tight-turn" corners in hallways to prevent drywall impact.
6. Multi-Layer Soft-Crating
Non-abrasive paper followed by 4-ply heavy-duty moving blankets.
7. Glass & Mirror Hard-Siding
Double-walled "telescope" boxes for every mirror and glass top.
8. Corner-Block Armor
Reinforced edging for all sharp-cornered furniture (desks/cabinets).
9. Thermal Staging
Prep for climate-sensitive assets (Art/Tech) before loading.
10. Vibration-Damping Loading
Vertical E-Track securing and "top-tiering" for fragile items.
11. Detailed Inventory Tagging
Detailed inventory with condition noted for items in scope when applicable.
12. Vacuum-Sealed Hardware Archiving
All assembly hardware is sealed and tethered to the main item frame.
13. Hazardous Component Sweep
Verification of removal for all batteries, fluids, or pressurized canisters.
14. Mission-Critical Power Brief
5-minute onsite strategy meeting between Foreman and Client.
15. The $10M Final Verification
Room-by-room walkthrough at destination for careful staging.
What you get
What goes into a residential moving estimate?
Included at No Extra Cost
- Fully-equipped moving truck
- Wardrobe boxes (free to use)
- Moving blankets for all furniture
- Floor runners and door protection
- Furniture disassembly/reassembly
- Basic liability (60¢/lb per item)
- Dedicated move coordinator
Available Add-Ons
- Professional packing services
- Full-service moving (packing through unpacking)
- Furniture moving, single pieces or full homes
- Packing materials and boxes
- Piano, safe, and pool table moving
- Antique and art handling
- Pool table disassembly and moving
- Gun safe moving
- Hot tub moving
- Motorcycle shipping
- Storage (short-term or long-term)
- White glove moving services
- Additional protection coverage
Before moving day
The Week Before Moving Day
Everyone says the same thing afterward: “I had no idea I owned this much stuff.”
You will stand in a room you thought was already packed and find three more drawers, a shelf behind the door, and a box in the closet you forgot existed. That is normal. That is every single move we have ever done. The real problem is not the furniture. It is the 200 small decisions. Keep or toss. Box or bag. Fragile or not fragile. By the second closet, your brain is fried. By the garage, most people are tossing things into trash bags and hoping for the best. And the pile of stuff you are not taking with you? That old couch, the broken treadmill, the boxes of things you kept telling yourself you would deal with someday. Our junk removal crew handles that in the same trip. One less thing on your list.
You do not have to do this alone.
Our packing crew handles a full home in one morning. Room by room, labeled, inventory-listed. You point, we pack. That is all there is to it. And if you would rather not lift a finger at all, full-service moving covers packing, moving, and unpacking in one booking.
Request Packing AssistanceHere is the thing nobody talks about. Everyone has one item they care about more than everything else combined. They don’t always say it out loud, but we see it. It is the first thing they look for when the truck door opens at the new place. After 25,000 moves, we know that look. And that item always gets its own layer of protection before anything else goes on the truck.
If your move-out and move-in dates do not line up, that gap does not have to turn into a problem. No driving to a storage facility, no guessing what unit size you need, no signing a lease, no buying a padlock, no renting a truck to get your stuff there and back. Our storage vaults at our Bay Area and Phoenix warehouses hold everything from your move, already cataloged and wrapped. When you are ready, just call. Tell us the date and the address, and we deliver it all right into your new place.
That goes whether you are staying local, leaving an apartment, helping a parent settle closer to family, or relocating to another state. A studio, a 4-bedroom, a house someone has been in for 20 years. The process is the same. We show up prepared, we handle everything with care, and we do not leave until you are settled. Need a commercial or business move instead? We handle those with the same crew and the same standards. Executives relocating for work can also review our executive relocation guide for a step-by-step overview of the process, or see our office relocation playbook for corporate transitions.
Popular Interstate Routes
- Relocating from Silicon Valley to Arizona? See our dedicated San Jose to Phoenix asset-based moving protocol with flat-rate pricing and 2-3 day transit.
- Heading to the Pacific Northwest? Our San Francisco to Seattle route runs direct on our own trucks, covering the full I-5 corridor in 2-4 days.
- Moving from the city to the desert? Our San Francisco to Phoenix direct service uses our own trucks and warehouses at both ends, no brokers involved.
- Planning an East Bay or Peninsula move to Washington? Our Bay Area to Seattle service covers every city from Fremont to Palo Alto with dedicated trucks to the Seattle metro.
- Leaving the Phoenix heat for the Pacific Northwest? Our Phoenix to Seattle route covers the 1,420-mile corridor with climate transition protocols for the desert-to-rain shift.
- Moving from San Jose to the West Coast's largest metro? Our San Jose to Los Angeles direct service covers the 340-mile I-5/101 corridor with flat-rate pricing and next-day delivery.
- Relocating from Silicon Valley to the Pacific Northwest? Our San Jose to Seattle route runs direct with dedicated trucks, no broker handoffs on the 830-mile I-5 corridor.
- Planning a move from the Bay Area to Texas? Our Bay Area to Dallas service covers the 1,750-mile corridor with our own trucks and flat-rate estimates.
Free tools
Plan Your Move Like a Pro
The Crew That Shows Up Is the Crew You Hired
Same Shirts. Same Trucks.
Every Single Time.
We do not dispatch strangers to your front door. Our movers wear our name, drive our trucks, and answer to us. That is why we hold a 4.9-star rating from 2,847+ verified reviews. When you call Ontrack, you get Ontrack. Not a subcontractor who got the job an hour ago.
15 years of surprises
The Things Nobody Warned You About
Every moving company will tell you not to worry. We have been doing this for 15 years, so we are going to skip the reassurances and tell you what actually happens on moving day. Not the brochure version. The real one.
Somebody is going to point at something heavy and say, “oh, I forgot about that.” It happens on every move. Every single one. Sometimes it is a hot tub on the back deck that everyone assumed was part of the house. Sometimes it is a treadmill that weighs more than it looks. Sometimes it is a dining table that fit through the front door eight years ago but does not fit on the way out because the doorframe got new trim. A crew that panics scratches the frame and dents the wall. Our crew removes the legs, wraps every piece in professional moving blankets, angles the top, and walks it out without touching the paint.
Then there are the items that have not moved in years and nobody wants to talk about until moving day. The antique dresser that survived a trip from another country 40 years ago and now has to survive a trip across town. The wine collection that cost more than your first car, sitting in a rack that was never designed to travel. The 600-pound safe that was craned into the garage before the drywall went up. The bookshelf someone built into the wall and swore they would never move again.
These things sat still because moving them felt impossible. For most movers, it is. We carry custom padding rigs, furniture sliders, and neoprene runners for hardwood. We have taken apart wall units that were not supposed to come apart and walked 300-pound dressers down spiral staircases. If it is in your home, we have moved it before. And if we have not, we figure it out before we touch it. That is the difference between a crew and a couple of guys with a rented truck.
Got something unusual?
Tell us what it is. We will tell you exactly how we move it, what it costs, and how long it takes. Clear scope and pricing before move day.
Describe Your Move
Highly recommend this team
On Track was the fastest to respond to my inquiry. Their prices were the best and the service was excellent. Pablo was the best mover I have worked with. His communication was great, and he was extremely efficient with zero wasted time. I have another move coming up soon and will request Pablo! I highly recommend On Track.
Verified on Google
Done in less than five hours
Our moving team of Alex, Samuel, Carlos and Juan arrived on time, did an assessment of our home and immediately got started loading the truck. They had our items on the truck and ready to go in 2 hrs. and all items unloaded in our new home within 2 1/2 hours! We thought this move would be an all day thing, but were pleasantly surprised we were totally done in less than 5 hours!
Verified on Google
Professional crew, personal care
James, Efron, Geraldo just finished up our move! I have never seen a more professional crew!... They handled our belongings with personal care... moved more than double the amount of items compared to the prior company. They even kept our belongings organized while assisting with packing and placed all the boxes in the correct rooms.
Verified on Google
Family relocation handled with care
Mauricio and Victor handled our two-day move with exceptional professionalism and care... Every item, from our fragile dishes to heavy furniture and baby's toys, was treated with the utmost care. They took time to properly wrap and protect our belongings... I would absolutely recommend OnTrack Moving, and specifically request Mauricio and Victor if possible.
Verified on Google
Game changers on moving day
James, Efron, and Geraldo were seriously game changers... They handled all of my family's possessions with care as if it was their family's possessions... they also helped pack a lot of boxes that I was unable to complete beforehand... after everything was done they walked us through everything one more time to make sure they got every single thing.
Verified on Google
Worth every penny
Had a quick and easy move thanks to Martino and Mauricio! They were easy to work with, handled some weird parking situations at my old and new apartments, and were considerate of how I wanted stuff put in the new place. Was also the most affordable estimate I got and felt very worth the money...
Verified on Google
Family move from CA to Oregon
My family used Ontrack to move from CA to Oregon... Clear pricing. All transport fees and moving services like taking apart furniture, wrapping it, putting it back together were included. There were no hidden costs... The movers were respectful of our home and property. They worked hard and efficient. The trucks were packed neatly and tight.
Verified on Google
Arrived on time, extra careful
Super professional, arrived right on time, and very careful with my things. I was moving a 1 bedroom into a storage unit and wanted to make sure that my things were packed well, since I was not going to remove the packaging until a few months later. They made sure to wrap extra layers to protect against dust. Alejandro and Samuel...
Verified on Google
Cleared our entire house in 5 hours
Gabriel, Jair, and Riki were PHENOMENAL!... in 5 hours they had cleared out our house and most of our garage and got it all packed into our moving pods. Up and down stairs with heavy furniture: we simply would not have been able to get this done by ourselves... Do yourself a favour and hire OnTrack Moving.
Verified on Google
Service areas
Two Markets, One Trusted Mover
San Francisco Bay Area
Our Hayward headquarters serves 40+ cities throughout the Bay Area. See our Bay Area movers hub for all 43 cities grouped by sub-region.
Phoenix Metro Area
Our Peoria office serves 24 cities throughout the Valley. See our Arizona regional hub for full coverage.
Common questions
Residential Moving FAQs
Local residential moves typically range from $165 to $195 per hour for a 2-man crew with truck. High demand windows and overtime exposure can push this higher. A standard 2-bedroom apartment usually takes 4-6 hours. Final cost depends on home size, stairs, walking distance, total volume, and access at both locations. Long-distance moves are quoted flat-rate based on weight and mileage. Every estimate comes from a detailed inventory walkthrough. Contact (888) 914-8787 for a quote.
Every residential move includes: furniture disassembly and reassembly, moving blankets for all furniture, floor runners and doorway padding, a fully-equipped truck, dollies and hand trucks, basic liability coverage ($0.60/lb), and a dedicated move coordinator. Optional add-ons include professional packing, specialty item handling (pianos, pool tables, safes), short and long-term storage, and full-value protection coverage.
For most moves, 2-3 weeks advance booking is sufficient. During peak season (May through September) and around month-end dates, we recommend 4-6 weeks notice. We can sometimes accommodate last-minute moves with 48-72 hours notice depending on availability. The earlier you book, the better your chances of getting your preferred time slot.
Yes, licensed and insured. Ontrack Moving provides a Two-Tier Shield. Tier 1: Standard Released Value Protection ($0.60/lb per item) for individual cargo. Tier 2: A $10M Combined Protection Tower for the building structure. Additional full-value protection for items is available through third-party providers. USDOT #2551548, California license CAL-T190721, A+ BBB rated since 2016. We provide Certificates of Insurance (COI) with fast turnaround.
Absolutely. Our crews handle steep driveways, narrow staircases, third-floor walkups without elevators, long walks from parking to door, and tight hallways daily. We use floor runners, corner guards, wall shields, carpet shields, and furniture sliders to protect surfaces. Stairs and long carries are factored into your estimate upfront to minimize unexpected charges. Mention any access challenges when booking so we can assign the right crew size and equipment.
We serve the entire San Francisco Bay Area from our Hayward headquarters, including San Francisco, Oakland, San Jose, Berkeley, Palo Alto, Walnut Creek, Fremont, and 40+ surrounding cities. Our Phoenix office in Peoria covers the entire metro area including Scottsdale, Mesa, Chandler, Gilbert, and Tempe. We also specialize in long-distance moves between California and Arizona.
Ontrack Moving provides a Two-Tier Shield. Tier 1: Standard Released Value Protection ($0.60/lb per item) for individual cargo. Tier 2: A $10M Combined Protection Tower for the building structure. Additional full-value protection for items is available through third-party providers. Learn more about insurance and protection →
Google their address and drop it into Street View. If you see a virtual office, a UPS Store, or a coworking space, that is not a moving company. Real movers operate from yards with trucks and warehouse space you can see from the street. Next, look up their USDOT number at FMCSA.gov and check the Out-of-Service rate. Ask directly: whose trucks and crew show up on moving day? If they subcontract to a third party, they are a broker, and when something breaks, the broker points at the carrier while the carrier points at the broker. You want an asset-based carrier that owns the trucks, employs the crew, and carries the liability from first box to last. Ontrack Moving operates from company facilities in Hayward, CA and Peoria, AZ. USDOT #2551548, 0% Out-of-Service rate, $10,000,000 building and property liability, standard $0.60/lb per article cargo liability.
